Effective Date: October 20, 2016
Last Updated: January 26, 2022
IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL 911, OR GO DIRECTLY TO THE CLOSEST EMERGENCY ROOM. The MYAVA patient communication platform and this Website do not provide you with medical advice. Sentara Technologies LLC is not a medical provider
The MYAVA patient communication platform includes a video conferencing feature, which allows you and your medical provider to communicate through a video call. IF YOU USE THE VIDEO FEATURE, YOU UNDERSTAND THAT YOUR VIDEO SESSION MAY BE RECORDED, STORED, AND, AS PERMITTED BY APPLICABLE LAW OR WITH YOUR CONSENT, MAY BE SHARED AND BY USING THE VIDEO CONFERENCING FEATURE YOU EXPRESSLY CONSENT TO HAVING YOUR VIDEO SESSION RECORDED, STORED, AND SHARED.
1.1. “Application” mean the MYAVA patient communication platform that allows you, your healthcare provider, and others that you authorize to monitor certain aspects of your health, and which you can (a) download from the official page for ST in the iTunes®, Google Play™, or Windows® Phone app stores, as available, and access with your username and password, or (b) access through the Website and log into with your username and password. Application includes any updates, enhancements, modifications, revisions, or additions to the Application made by ST and made available from time to time to end users.
means collectively, the Application and the Website.
1.3. “You” or “your” refers to the individual end user of the Services and includes, but is not limited to, the patient that is enrolled in the Application as well as an individual to whom the patient sent an invitation to participate in such patient’s healthcare.
- THE INFORMATION WE COLLECT, USE, AND DISCLOSE.
2.1. Personally Identifiable Information We May Collect and How We May Collect the Information.
Personally Identifiable Information We May Collect.
“Personally Identifiable Information” is information that identifies you as an individual, such as your name, telephone number, e-mail address, GPS location, unique device identifiers, your photograph, or a video or audio recording of you.
How We May Collect Your Personally Identifiable Information.
We may collect Personally Identifiable Information in a variety of ways, including when:
- You use the functions and features on the Services. For example, when you submit your MYAVA Application, we may record your GPS location by collecting your GPS coordinates and other various sensor parameters. Also, when you use the video conferencing feature, the video session with you and your provider may be recorded, stored, and shared.
- Your medical provider authorizes you to participate in the MYAVA patient communication platform and you or your medical provider register for an account to use the Services;
- You contact us to request information by sending us an e-mail or communicate with us through the Application or a web form on the Website;
- You authorized a third party with whom you have or had a relationship to provide us information about you. For example, we may receive Personally Identifiable Information about you from your medical provider;
- You download, install, and login into the Application;
- You use the Application to send messages via e-mail to others using the Services;
- You connect and use medical devices to upload information about your healthcare into the Application;
- You register for our publications or newsletters;
- You submit comments to us through a contact form; or
- You participate in a survey, contest, or other promotion.
How We May Use and Disclose Your Personally Identifiable Information.
We may use or disclosure your Personally Identifiable Information in a variety of ways and in a manner not prohibiting by law, including:
- To your medical provider. For example, your medical provider will see the medical information you submit about yourself, such as, your blood glucose test results. Your provider may also see the non-healthcare information that the Application collects about you. For example, your medical provider may see the GPS location recorded by the Application when you submit your results or access the application and may use and disclose that information in connection with your healthcare;
- To other healthcare providers and others connected with your care, including, for example, your insurance company, pharmacy, and skilled nursing facility;
- To provide your information to the individual whom you invited to participate in your healthcare. For example, you may authorize us to send notifications about you and your healthcare to your family members;
- To keep a record of your contact information and correspondence and use it to respond to your inquiries, fulfill your requests, and assist you with using the Services;
- To send administrative information, such as information regarding the Services and changes to our terms, conditions, or policies;
- To identify you to anyone to whom you contact through the Services;
- If you enter into a contest or similar promotion, we may use the information you provide to administer those programs;
- For our business purposes, such as improving or modifying our Services, identifying usage trends, quality improvement, to run our operations, and expanding our service and business offerings;
- To our third-party service providers that provide services such as website hosting, information technology and related infrastructure, customer service, analytics, and other similar services;
- To a third-party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business or assets or when evaluating entering into any such transaction; and
- As we believe to be necessary or appropriate: (1) under applicable law; (2) to comply with legal process; (3) to respond to requests from public or government authorities; (4) to enforce our terms and conditions or other applicable contracts; (5) to protect our operations against, for example, security threats, fraud or other malicious activity; (6) to protect our rights, privacy, safety or property, or that of you or others using the Services; and (7) to allow us to pursue available remedies or limit the damages that we may sustain.
2.2. Other Information We May Collect and How We May Collect the Information.
(A) Other Information We May Collect
“Other Information” is any information that does not reveal your specific identity or does not directly relate to an individual, including, for example: (1) computer or device connection information, such as browser type and version, operating system type and version, device information, and other technical identifiers; (2) information collected through cookies and other technologies; (3) demographic information and other information provided by you; or (4) aggregated information, such as usage history and search history. If we combine Other Information with Personally Identifiable Information, the combined information will be treated as Personally Identifiable Information for as long as it remains combined.
How We May Collect Other Information.
We, and our third-party service providers, may collect Other Information in a variety of ways, including, but not limited to:
- Through your browser or mobile device. Certain information is automatically collected by most browsers or through your mobile device, such as your computer type, screen resolution, operating system name and version, device manufacturer and model, language, and Internet browser type and version;
- IP address. Your IP Address is a number that is automatically assigned to the computer that you are using by your Internet service provider (ISP). An IP Address may be identified and logged automatically in our server log files, or those of our website hosting vendor, whenever a user accesses the Services, along with the time of the visit and the page(s) that were visited;
- Analytics tools and third party services. We may use analytics tools and other third party services, such as Google Analytics, to collect information about use of our Services. These tools and technologies may collect and analyze different types of information, including, for example, cookies, IP addresses, device identifiers, referring and exit URLs, onsite behavior and usage information, feature use metrics and statistics, and other similar information. You may opt out of Google Analytics by visiting the Google Analytics opt-out page; and
- By aggregating information.Aggregated Personally Identifiable Information does not personally identify you or any other user of the Services. We may aggregate information for a variety of reasons, for example, to calculate the percentage of our users that live in a particular state and perform trending analysis.
How We May Use and Disclose Other Information.
We may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. If we are required to treat Other Information, such as IP addresses or other similar identifiers, as Personally Identifiable Information under applicable law, then we may use it as described in “How We May Collect Other Information” section above, as well as for all the purposes for which we use and disclose Personally Identifiable Information, but we will treat these identifiers as Personally Identifiable Information.
2.4. California Do Not Track Notice.
We do not track you over time and across third party websites to provide targeted advertising and therefore do not respond to Do Not Track (“DNT”) signals.
Some of the third parties that may have content embedded on our Website, such as social networking connectors (e.g., Facebook, Twitter) or advertising services (e.g., Doubleclick) set cookies in your browser as well as obtain information about the fact that a web browser visited the Services from a certain IP address. These services may track you across third party websites. Please read the privacy policies of these third party companies to learn how they respond to DNT signals.
You may opt out of the DoubleClick cookie by visiting the Google advertising opt-out page.
- HOW WE MAY COMMUNICATE WITH YOU.
We may communicate with you through various means including, for example:
(a) visiting you in-person to assist you with using the Application;
(b) sending you e-mail at the e-mail address that you provide when you register or for an account or to an e-mail address we otherwise obtain. For example, we may obtain your e-mail address from your medical provider;
(c) calling you at the phone number, including a wireless number, that you provide or that we otherwise obtain. For example, we may return a phone message that you left for customer service; and
(d) sending you letters at the address that you provide.
By providing us with your e-mail address, cellular or landline phone number, or your mailing address, you consent to us using such means to contact you. We may place such calls or texts to (i) notify you regarding your account; (ii) troubleshoot problems with your account or the Application; (iii) send you reminders related to our Services, your healthcare, or the healthcare of others; (iv) to discuss any past, current or future services provided by us; (v) poll your opinions through surveys or questionnaires; or (vi) as otherwise necessary to service your account or enforce our Website and Application Terms of Service, our policies, applicable law, or any other agreement we may have with you. We may share your phone number(s), including your wireless number, with service providers with whom we contract to assist us in pursuing these interests, but will not share your phone number(s) with third parties for their own purposes without your consent.
You understand that standard telephone minute message charges may apply.
- OUR COMMITMENT TO DATA SECURITY.
We care about your privacy and we use commercially reasonable efforts to secure the Application.
But, the communications on our Website, including, for example, any submissions through available forms, are sent through the standard HTTP protocol and may be delivered using regular e-mail. Information sent over HTTP is not encrypted. E-mail, while convenient, also poses several risks (e.g., e-mail is unreliable, can be forwarded, is not secure, etc.). We cannot guarantee the security of the information you provide to us through the Website, nor can we guarantee that the information you supply to us will not be intercepted while being transmitted to us.
Please do not send any sensitive, confidential, or otherwise protected information using regular e-mail or through the Website. Please provide such information through the communication mechanisms made available in the Application.
If you have any reason to believe or reasonably suspect any loss, theft or unauthorized use of the username or password you use to access the Application, your device, or that your access to the Application was compromised, you must immediately notify us by using the means listed on our contact us at firstname.lastname@example.org with attention to our Security Officer.
ST is not a medical provider and does not make clinical, medical, or other decisions related to your healthcare. ST or the Services are not a substitute for professional medical advice. If you have questions or concerns about your health, contact your medical provider for advice. Your medical provider has the sole responsibility for all decisions and actions taken or not taken involving your healthcare that is any way related to your use of the Services. THE INFORMATION MADE AVAILABLE ON OR THROUGH THE SERVICES SHOULD NOT BE RELIED UPON WHEN MAKING MEDICAL DECISIONS OR TO DIAGNOSE OR TREAT A MEDICAL CONDITION. USE OF THE APPLICATION DOES NOT CREATE A PHYSICIAN-PATIENT RELATIONSHIP.
While we and our subsidiaries make reasonable effort to ensure accuracy of the information on the Services, we do not guarantee the accuracy, and the information is provided with no warranty or guarantee of any kind.
- THIRD PARTY SERVICES AND LINKS.
We are not responsible for the collection, usage, or disclosure of the policies and practices of other organizations, such as your Internet service provider or wireless carrier.
- CHOICES, ACCESS, AND DATA RETENTION.
You may update certain information about you, such as your phone number, through the Application. Certain other information about you may only be updated through your medical provider. For example, you may only make changes to your medical records through your medical provider.
We may use your Personally Identifiable Information to provide you the newsletters to which you subscribed, to advise you of changes and additions to our services, or to provide you details on upcoming events. You may opt-out of receiving these marketing messages by selecting the appropriate unsubscribe option included in the notice.
We may, from time to time, send you electronic notices regarding security, privacy and other administrative issues related to your usage of the Services. Because this information is important to your interaction with us, you cannot opt-out from receiving administrative messages.
We will retain your information for as long as needed to provide you with the Services, comply with our legal obligations, resolve disputes, and enforce our agreements.
- USE OF SERVICES BY MINORS.
We do not knowingly collect Personally Identifiable Information from individuals under the age of 13 and the Services are not directed to individuals under the age of 13. We request that these individuals not use the Services.
- INTERNATIONAL VISITORS.
The Services are controlled and operated from the United States, and are not intended to subject us to the laws or jurisdiction of any state, country or territory other than that of the United States. If any material on the Services is contrary to the laws of the place where you are when you access them, then we ask you not to use the Services. You are responsible for informing yourself of the laws of your jurisdiction and complying with them.
By using the Services, you consent to the transfer of information to the United States, which may have different and less restrictive data protection rules than those of your country.
- GOVERNING LAW AND ENTIRE AGREEMENT.
- HOW TO CONTACT US AND HOW TO FILE A COMPLAINT.